1. Payment Policy

Full payment is required to confirm your registration for any course, membership, or coaching program.

By completing your payment, you acknowledge and agree to this Refund & Cancellation Policy.

2. Cancellation Before the Program Starts

You may request to cancel your registration before the first scheduled session begins.

If no services have been provided, your refund request will be reviewed in accordance with this policy.

3. Refund Policy

Once any of the following has occurred, payments are non-refundable:

• The course or program has started.
• You have attended your first session.
• You have received a personalized training or nutrition plan.
• You have been granted access to digital course materials or members-only content.

If a refund is approved, it will be processed using the original payment method. Bank charges, payment gateway fees, currency conversion fees, or other applicable transaction costs may be deducted from the refunded amount.

4. Makeup Sessions

Each member is entitled to a maximum of two (2) makeup sessions per course, provided that:

• The absence is reported at least 24 hours before the scheduled class.
• The request is submitted through the designated SEPFIT communication channel or member portal.
• Makeup sessions are scheduled based on SEPFIT’s availability.

Requests exceeding two makeup sessions per course will not be accepted.

Absences reported less than 24 hours before the class, or no-shows without prior notice, are considered attended sessions and are not eligible for a makeup session, refund, or credit.

5. Missed Sessions

Failure to attend a scheduled class, arriving late, internet connectivity issues, device malfunctions, or other circumstances beyond SEPFIT’s control do not qualify for refunds, credits, or extensions.

6. Cancellation by SEPFIT

If SEPFIT cancels a class or service, you may be offered one of the following options:

• A replacement session
• Credit toward a future program
• A full refund if the service cannot be provided

7. Personalized Services

Personalized training programs, nutrition plans, consultations, and other custom services are created specifically for each client.

Once these services have been delivered, they cannot be canceled or refunded.

8. How to Request a Refund

Refund requests must be submitted using the official contact methods listed on the SEPFIT website.

Each request will be reviewed individually, and you will be notified of the outcome within a reasonable period.

9. Changes to This Policy

SEPFIT reserves the right to modify or update this Refund & Cancellation Policy at any time.

Any changes become effective immediately upon publication on the website.